Privacy & Security - NegroMart Corporate

Return & Refund Policy

Your Passion, Your Price.

Last Updated: November 13, 2025

1. Overview

We want you to love your purchase. If you're not satisfied, we offer a hassle-free return and refund policy on most items.

Returns are accepted within 14 days of delivery for a full refund or exchange.

Your satisfaction is guaranteed. Return with confidence.

2. Return Eligibility

Eligible for Return

  • Unused & in original packaging
  • With tags and labels attached
  • Includes all accessories
  • Proof of purchase

Not Eligible

  • Used or washed items
  • Missing original packaging
  • Final sale items

3. Return Timeframe

14 Days

Standard Return

Full refund or exchange

30 Days

Extended Holiday

Nov 15 – Jan 15 purchases

7 Days

Seller Policy

Minimum required

4. How to Return an Item

  1. 1
    Log in to your NEGROMART account
  2. 2
    Go to Orders → Select item → Request Return
  3. 3
    Choose reason and refund method
  4. 4
    Print return label or schedule pickup
  5. 5
    Drop off at partner location
  6. Or place a call +233 509 651 622 to initiate return

5. Refund Methods

Original Payment Method

3–7 business days

Store Credit

Instant issuance

Refunds processed within 48 hours of receiving return.

6. Non-Returnable Items

Undergarments & swimwear

Personalized items

Perishable goods

Digital downloads

Gift cards

Final sale items

7. Damaged or Defective Items

Received a damaged, defective, or wrong item?

Free return shipping + immediate replacement or refund.

Report within 48 hours of delivery with photos.

8. Need Help with a Return?

Email

returns@negromart.com

Live Chat

Mon–Sat, 8 AM–8 PM GMT